We ship to Australia, New Zealand, the United States, Europe and the Pacific Islands.
Shipping costs
- Australia: Standard $11 AUD, FREE on orders of $100 AUD or more. Express $15 AUD.
- United States: Standard $7.99 USD, FREE on orders of $75 USD or more.
- Europe (Germany, France, Netherlands, Belgium, Austria, Ireland, Italy, Spain, Portugal, Denmark, Sweden, Finland, Poland, Czechia, Luxembourg): Standard €6.99, FREE on orders of €70 or more.
- New Zealand: Standard $12 NZD, FREE on orders of $110 NZD or more.
- Pacific Islands (Fiji, Papua New Guinea, Solomon Islands, Vanuatu, New Caledonia, French Polynesia, Samoa, Tonga, Cook Islands, Kiribati, Tuvalu, Nauru, Niue, Wallis and Futuna): based on parcel weight, from $20 AUD (up to 300g) to $50 (up to 700g) and $80 (up to 1.2kg). The exact cost is shown at checkout.
Where your order ships from
Orders within Australia ship from our partner warehouse in Australia where the item is stocked there, or from our partner warehouse in China. Orders outside Australia ship from our partner warehouse in China, so some products are only available to Australian customers.
- Processing: orders are processed within 1 to 3 business days.
- Delivery: Australian-stocked items usually arrive in 2 to 6 business days. Items shipping from China usually arrive in 5 to 15 business days to Australia, New Zealand and the United States, 8 to 20 business days to Europe, and 15 to 45 business days to the Pacific Islands. The estimated delivery time is shown at checkout.
- Tracking: you'll get a tracking number by email as soon as your order ships. Some Pacific Island deliveries have limited tracking once they reach the destination country.
- Taxes and duties: outside Australia, your country may charge import taxes or duties. Where possible these are collected at checkout; otherwise the carrier may ask you to pay them on delivery.
Christmas orders: check our order-by date banner to receive your order before Christmas. International orders need extra time.
If your tracking hasn't updated for 7 days (14 days for international orders), contact us through the contact page and we'll chase it for you.